Your site is nearly complete; you've got the competitive prices, a knowledgeable staff, and attractive
products. Customers are excited by your merchandise and are placing orders by the hundreds everyday on your
site. Before you pop the cork off the champagne, you are presented with the most important task: getting your
customers their orders. You can't keep your customers waiting too long for their products, or else they may never
order from you again. You must make sure that all customers receive the correct orders, and that all shipments arrive
at your customer's doorsteps undamaged.
Net Fact:
In a recent survey of online consumers, they were asked about the level of service they demand from
online merchants into the year 2001 and beyond. The general consensus is that they demand the lowest
price and expect delivery in less than an hour!
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Do you have enough storage space to house all the products you are selling? Who is keeping track of inventory?
Because you will have to know when to re-order from suppliers to avoid running out of popular items. On the same token,
do you know which products aren't selling well? You can use this information to lower overhead by limiting the
order(s) on those particular items. Can you handle all the shipping, handling and inventory? Is your company able
to execute, maintain, and deliver a smooth transaction from your warehouse to the customer's home? If you answer
"yes", then you are well on your way to becoming a Fortune 500 company. However, if you answer "no", do not despair,
as the online fulfillment service providers are always ready to offer assistance.
eSpeed Fulfillment
-- the first choice for outsource fulfillment services, they will seamlessly integrate their solution
with your company operations for increased customer satisfaction.
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Scan Data
-- providing complete, cost-effective, current, and leading-edge solutions to automate the informational
and operational execution requirements of your distribution warehouse.
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Ship SMO
-- they can provide the warehouse and shipping capabilities, so you can concentrate on making your business grow.
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> > [STEP 9]
Checks and Balances: Web Accounting for your online business
