Deleting your account

You can delete your AsianMall account yourself, at any time, without asking us. Deletion is immediate and permanent. There is no waiting period and no way to undo it.

In the app

Open Settings, tap Delete account, and follow the confirmation steps. A recent sign-in is required. The account is gone when the confirmation receipt appears.

On the web

Sign in at your dashboard and use Delete my account. Review the consequences, type DELETE, and confirm. For security, you must have signed in within the last 30 minutes; if not, AsianMall asks you to sign in again before continuing.

What deletion removes

The account data below is permanently deleted, not hidden or archived:

• Your profile, sign-in credentials, and active sessions.
• Every review you wrote and every photo you uploaded, including the image files.
• Your saved places, lists, follows, and viewing history.
• Business submissions, claims, and any posts or updates you published as an owner.
• Feedback, email campaign history, and account communication preferences.
• Your block list and any record of you on someone else's.
• Account data cached by AsianMall on the device used to delete the account.

If you have an active subscription, billing is stopped before the deletion completes. If billing cleanup cannot be verified, the account is not deleted and you receive an error instead.

What stays, and why

A business listing you claimed is not deleted. Listings describe real places and are not personal account data, so the listing stays and becomes unclaimed. Its private contact and billing details are removed with your account.

Some operational records are kept with your user identifier removed, so what remains cannot be tied back to your account: aggregate counts used for reporting and an append-only administrative log kept for security and compliance.

We also keep the minimum email suppression entry needed to honor your opt-out and prevent future marketing. It is used only for suppression, not to contact you.

If you cannot sign in

Deletion has to be authenticated so another person cannot delete your account. If you have lost access, email hello@asianmall.com from the address you signed up with and we will verify you and handle the request.

For what we collect while your account is open, see our Privacy Policy.