Support
How can we help?
Answers to the most common questions. Don’t see yours? Send us a message and we usually reply within a day or two.
How do I add my business?
Head to Submit a business. It’s free. Every submission is personally reviewed and qualifying businesses are added within a few days. We check the address against Google Maps to confirm it’s a real place.
I own a business already listed. How do I manage it?
Open the listing and use Claim this business, or start from For Business. Once we verify ownership, you can edit details, respond to reviews, and post updates from your dashboard.
I can’t sign in / didn’t get my reset email.
Try the password reset and check spam. If you signed up with Google, use the Continue with Google button rather than a password. Still stuck? Send us a note via feedback and we’ll sort it out.
How do reviews and photos work?
Anyone with an account can leave a review or add photos on a listing. We don’t use fabricated ratings. Every rating you see comes from real first-party reviews. New listings show “be the first to review” until they have one.
What do the “Verified” and “Member” badges mean?
They’re different. ✓ Verified means our team confirmed specific details of the business; it’s never for sale. Member means the owner subscribed to support AsianMall. It is a paid badge and is not a factual verification. Badges like ❤️ Community Favorite and 📍 Local Favorite are earned automatically from real ratings and visits. None of them are bought except Member, which never buys better reviews or ranking.
How do I manage or cancel a Member subscription?
From your dashboard, open Manage billing. You can update your card or cancel anytime, and your badge stays active through the paid period.
I need to report harmful or illegal content.
Please use the report form. It routes urgent issues (including non-consensual imagery) to us directly, separate from general feedback.
How do I stop getting emails?
Every email we send has a one-click unsubscribe link at the bottom. Use it and you’re off that list immediately.